Shipping Policy
Last Updated: July 25, 2025
Thank you for shopping with Storivaspace! We aim to provide a smooth and transparent shipping experience so you know exactly what to expect after placing your order.
1. Order Processing
Once your order is placed, our team begins processing it immediately.
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Processing time: 1–3 business days
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Orders placed on weekends or holidays will be processed on the next business day
During this stage, we verify your order, prepare items, and hand them over to our shipping partners.
2. Shipping Time & Fees
We offer worldwide shipping.
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Estimated delivery time: 10–20 business days (international)
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Shipping fee: $5.99 USD flat rate per order
Please note that delivery times may vary depending on destination and carrier conditions.
3. Tracking Information
Once your order has shipped, you will receive a confirmation email with your tracking number.
You can track your order here:
👉 https://www.17track.net
Please allow a few days for tracking updates to appear after shipment.
4. Partial Shipments
If your order includes multiple items, they may be shipped separately from different fulfillment centers.
Each package will have its own tracking number and may arrive at different times.
5. Order Changes
If you need to modify your order (such as shipping address, size, color, or quantity), please contact us within 12 hours of purchase.
Please include:
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Order number (e.g., 071SHOP-123331)
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Email used at checkout
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Details of the requested change
We will do our best to assist, but changes cannot be guaranteed once processing begins.
6. Delivery Issues
If a delivery attempt is unsuccessful, the courier may leave a notice and hold the package at a local pickup point.
Customers should contact the courier directly using the tracking number.
Storivaspace is not responsible for delays or issues caused by incorrect address details or failure to collect parcels.
7. Delayed Shipments
If your tracking shows no updates:
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Check if activity has been recorded within the last 7 days
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If no movement appears for more than 7 days, please contact us
We will assist in investigating the issue.
8. Lost or Stolen Packages
If a package is confirmed lost in transit, we will issue a replacement at no additional cost.
However, once tracking shows “Delivered,” Storivaspace is not responsible for lost or stolen packages. Please check with neighbors, building staff, or local carriers.
9. Shipping Locations
We ship globally.
Orders may be fulfilled from warehouses located in:
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United States
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Canada
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Australia
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Europe
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Or directly from trusted manufacturing partners
This allows us to maintain efficiency and product quality.
10. Important Notes
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Delivery times are estimates only and may vary due to customs or carrier delays
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Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer
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Please ensure your shipping address is accurate at checkout
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Once tracking confirms delivery, responsibility for the package is considered fulfilled
11. Contact Us
For any shipping-related questions, please contact us:
Brand: Storivaspace
Company: HONGKONG ALISE LIMITED
Address: RM 18, 27/F, Ho King Commercial Centre, 2-16 Fa Yuen Street, Mong Kok, Kowloon, Hong Kong
Email: support@storivaspace.com
Phone: +1 (765) 666-3812
Website: https://storivaspace.com/