Return Policy

Return & Refund Policy

Last Updated: July 25, 2025

Thank you for shopping with Storivaspace. We appreciate your trust and aim to provide a smooth and satisfactory shopping experience.

If you have any concerns about your order, please contact us at support@storivaspace.com and include your order number (e.g., 015SHOP-1218) and the email address used during checkout.

1. Return Eligibility

At Storivaspace, all orders are generally considered final sale.

We do not accept returns or exchanges unless one of the following applies:

  • The item arrives damaged

  • The product is defective or has a quality issue

  • You receive the wrong item

2. Damaged, Defective, or Incorrect Items

We take product quality seriously, but if your order arrives in an unsatisfactory condition, please contact us within 7 days of delivery.

To process your request efficiently, please email:

📧 support@storivaspace.com

Include the following:

  • Your order number and order email

  • A clear description of the issue

  • Photos or videos showing the problem

Once reviewed, our support team will determine the appropriate solution, which may include:

  • Replacement item

  • Partial refund

  • Full refund

3. Refunds

If your request is approved, refunds will be issued to your original payment method.

Processing time depends on your bank or payment provider, but typically takes 7–12 business days to appear in your account.

4. Exchanges

We do not offer standard product exchanges.

However, replacements may be provided if:

  • The item is defective

  • The item arrives damaged

  • The wrong product was shipped

All replacements must be approved by our support team before being processed.

5. Unauthorized Returns

Please do not send any items back without prior authorization from our support team.

Any unauthorized return shipments will not be accepted and may not be eligible for refunds or replacements.

6. Contact Us

For any return, refund, or product-related issues, please contact us:

Brand: Storivaspace
Company: HONGKONG ALISE LIMITED
Address: RM 18, 27/F, Ho King Commercial Centre, 2-16 Fa Yuen Street, Mong Kok, Kowloon, Hong Kong
Email: support@storivaspace.com
Phone: +1 (765) 666-3812
Website: https://storivaspace.com/

To help us respond faster, please include your order number and checkout email in your message.