Welcome to the Storivaspace FAQ page. Here, you can find helpful answers to the most common questions about orders, payments, shipping, delivery, and after-sales support.
If you still need assistance after reading this page, please contact us at support@storivaspace.com. To help us support you faster, please include your Order Number and the email address used to place the order.
Ordering & Payments
How can I use a discount code?
You can enter your discount code during checkout before completing your payment. Please follow the steps below:
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Choose the item you would like to purchase and add it to your cart.
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Go to your cart and continue to checkout.
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If you are checking out on mobile, tap “Show order summary” to open the discount code field.
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If you are using a desktop device, the discount code box will usually appear on the right side of the checkout page.
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Enter your code, apply it, and then continue with your payment.
Discount codes must be entered before the order is placed. Once payment is completed, discounts cannot always be added retroactively.
What payment options are available?
Storivaspace accepts several secure payment methods, including:
PayPal
Visa
MasterCard
American Express
Diner’s Club
Most major credit and debit cards
Apple Pay
Google Pay
All available payment options will be displayed at checkout.
How much does shipping cost?
Our standard worldwide shipping fee is generally USD $5.99 per order.
Shipping costs may vary depending on your shipping destination, available promotions, or order conditions. The exact shipping fee will be clearly shown at checkout before you complete your payment.
Shipping & Delivery
Do you offer international shipping?
Yes. Storivaspace provides worldwide shipping to many destinations. When possible, orders may be fulfilled through different warehouse partners or fulfillment centers to help improve delivery efficiency.
How long will it take to receive my order?
Most orders are delivered within 10–20 business days after the order has been processed and shipped.
Please note that delivery times are estimates. Actual delivery may be affected by customs processing, local carrier delays, holidays, weather conditions, or other factors beyond our control.
How do I track my package?
After your order has been shipped, we will send a shipping confirmation email with your tracking number.
You can use your tracking number on tracking websites such as 17track.net to follow the shipment status.
Why is my tracking information not updating?
Tracking details may take 24–48 hours to become visible after the shipping confirmation is sent.
In some cases, tracking may pause temporarily while the package is moving between carrier facilities, passing through customs, or waiting for the next scan. This does not always mean the package is lost.
Why did my order arrive in separate packages?
If your order includes more than one product, the items may be shipped separately from different fulfillment locations. This helps us deliver available items more efficiently.
When packages are shipped separately, each shipment may have its own tracking number.
Order Changes & Cancellations
Can I change my shipping address, name, or phone number?
Please contact us as soon as possible at support@storivaspace.com if you need to update your shipping details.
Use the subject line:
“Urgent: Address Change”
Please include the following information in your email:
Your Order Number
Your Order Email
Your full corrected shipping address
Your updated name or phone number, if applicable
We will do our best to make the requested changes before the order enters fulfillment. Once the package has been shipped, we may no longer be able to modify the delivery information.
Can I change the items in my order?
If you need to update the size, color, quantity, or product selection in your order, please contact us immediately at support@storivaspace.com.
Use the subject line:
“Urgent: Order Change”
Please include:
Your Order Number
Your Order Email
The exact change you would like to request
Order changes can only be handled before the order has been processed for fulfillment. After fulfillment begins, changes may no longer be possible.
Can I cancel my order?
If your order has not yet been shipped, you may contact us to request cancellation. A small processing fee may apply in some cases.
Once an order has been dispatched, it can no longer be canceled.
After-Delivery Support
What should I do if my item arrives damaged?
We are sorry if your order arrives damaged. Please contact us at support@storivaspace.com and provide the following details:
Your Order Number and Order Email
Clear photos or a video showing the damaged item
A photo of the shipping label on the package
Our support team will review the issue and help you with the next steps.
What if my product has a defect or quality issue?
Storivaspace takes product quality seriously. If you believe your item has a defect or quality-related problem, please email support@storivaspace.com with:
Your Order Number and Order Email
A clear description of the issue
Photos or videos that show the problem clearly
We will review your case and assist you as quickly as possible.
What should I do if I received the wrong item or something is missing?
Please contact us at support@storivaspace.com and include:
Your Order Number and Order Email
Photos or videos of the item you received
Details of the item that is incorrect or missing
Our team will check your order and work to resolve the issue promptly.
Account & Communication
I did not receive my order confirmation email. What should I do?
Please check your spam, junk, or promotions folder first.
If you still cannot find the confirmation email, contact us at support@storivaspace.com and provide the email address used during checkout. We will help locate your order and resend the confirmation if needed.
I have not received my tracking number yet. What should I do?
Tracking information is usually sent after the order has been processed and shipped.
If you have not received your tracking number within the expected processing time, please check your spam folder first. You may also contact our support team for help.
Customer Support
Email: support@storivaspace.com
Phone: +1 (765) 666-3812
Store Name: Storivaspace
Company Name: HONGKONG ALISE LIMITED
Business Address:
RM 18, 27/F, Ho King Commercial Centre,
2-16 Fa Yuen Street, Mong Kok,
Kowloon, Hong Kong
Thank you for shopping with Storivaspace. Our team is always happy to help you create a smoother and more comfortable home shopping experience.